Frequently Asked Questions
How can I contact customer support?
You can reach us through our Contact Page, call +447457407997 or email us at info@nagoc.com.
Our team is available Monday–Friday, 09:00–18:00 (London Time).
Where do you ship to?
We currently ship within the United Kingdom. We do not offer international shipping at this time.
What are the shipping costs?
We offer FREE shipping on all UK orders. No hidden fees and no minimum spend required.
How long will it take to receive my order?
Our delivery timeline is:
- Order cutoff time: 17:00 (5:00 PM) London Time
- Handling time: 1–2 business days (Mon–Fri)
- Transit time: 4–7 business days (Mon–Fri)
- Estimated delivery: 5–9 business days
For full details, please see our Shipping Policy.
Is my payment information secure?
Yes. All transactions on nagoc.com are protected with SSL encryption and processed through secure payment providers. We do not store your full payment details.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and in original condition.
For full details, please see our Return & Refund Policy.
Where is my order?
Once your order ships, you’ll receive a tracking confirmation email.
If your order has not arrived within 3 business days after the expected delivery date, please contact us at info@nagoc.com and we’ll assist you.
Contact Information
Store Name: Ibasn
Company Name: PUILI LTD (Company Number: 16910501)
Address: 110 New Street, Birmingham, B2 4EU, United Kingdom
Email: info@ibasn.com
Phone: +447457407997
Hours: Monday-Friday, 09:00 – 18:00 (London Time)