Shipping policy
At Nagoc, we are committed to providing a smooth and reliable shopping experience for our customers in the United Kingdom, including clear and straightforward shipping policies. We proudly offer free shipping on all UK orders.
Territorial Scope
At this time, we ship exclusively within the United Kingdom.
We do not offer international shipping.
Delivery Times
Below are our estimated delivery timelines:
Order Cutoff Time: 17:00 (5:00 PM) London Time
Orders placed after this time will be processed the next business day.
Order Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 4–7 business days (Monday to Friday)
Estimated Total Delivery Time: 5–9 business days
Please note that delivery times are estimates and may vary during peak periods.
Carrier Services
Once processed, your order will be dispatched through one of our trusted UK carriers, which may include:
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Royal Mail
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DPD
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UPS
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FedEx
Carrier selection depends on availability and delivery location.
Shipping Costs
Free Shipping:
We offer free shipping on all UK orders. There is no minimum purchase requirement.
Tracking Your Order
Once your order has been shipped, you will receive an email confirmation containing your tracking number. You can use this number to monitor your package’s journey.
You may also track your order through our Track Your Order page.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team as soon as possible. We are here to assist you and ensure your order arrives safely.
Contact Information
Store Name: Nagoc
Company Name: PUILI LTD
Company Number: 16910501
Address: 45-47 Fawcett St, Sunderland SR1 1RR, United Kingdom
Email: info@nagoc.com
Phone: +447457407997
Customer Service Hours: Monday to Friday: 09:00 – 18:00 (London Time)